- Try to
add a “Submit Ticket” Link in WorldClient where the user can
submit a ticket straight from E-mail and or move back and forth between
management tool needs to the ability to change the access level for each
Admin cannot submit tickets.
Edit option does not work in Mozilla type
vbscript added to new
ticket area does not work in Mozilla type browsers
-- Reworded all the notification e-mails new/updated/closed so that
they are easier to view in e-mail. -- 08/27/2008
-- Get Printer expression to New ticket
Request notifications. -- 08/28/2008
– Tag Search – Add
New function. While searching
for a tag, if not found, takes you straight to the add tag function.
– Search Function. Only 3 fields can be searched
now. Adding new fields is
-- Search Function for admin
includes admin tickets in search.
– Added some focus and
form movement to the code for easier entry and navigation – 06/13/07
– Added Some auto fill
features for the inventory. – 06/08/07
– Reduced Welcome page
statistics to not clutter the screen. – 06/06/07
Fixed -- When Closing a ticket, sometimes it submits an update then
closes the ticket resulting in 2 updates instead of one. – 06/06/07
– Inventory now has its
own Location/RoomNumber fields instead of being
tied to the user. –
– Inventory Filter
options for Admininistrators – 06/05/07
- Added – New Tutorial for Helpdesk v5.x
- Changed – User/Admin menu link orders to
better follow the new tutorial. – 4/29/07
Fixed – Admin User Staff
Fields – Corrected Int() error. -- 4/29/07
– Inventory fields to
meet state/local inventory guidelines. This includes
Inventory Admin and Inventory has been changed to reflect these new
changes/fields. – 4/19/07
Fixed—Inventory would not jump to the last page appropriately
when records <=99. –4/19/07
Fixed – Ticket updates
that contained large amounts of characters were giving OLE DB Errors -- 4/17/07
- Added some older code from the original
version of the helpdesk. Code
was removed due to some coding issues with the original system. The have
been tested and seem to be working with the current code. They will stay in place unless many
problems are shown. 3/25/07
a few problems with the database validation due to the database type
change – 3/25/07
Fixed -- Progress and visitorlog tables have some erroneous data causing
problems with setting the PK in each field. – 3/25/07
Bug Fixed -- UserList table needs defaults set for helpdesk user creation.
Corrected some Ticket creation
problems. – New tickets weren’t
displaying in the open tickets section due to some default value options not
being transferred during database conversion. These have been corrected. 2 tables not fully corrected(see
known issues) – 3/19/2007
Added Inventory System to the helpdesk. When a user
clicks My Inventory, they will see the inventory assigned to them by the
Technology Staff. Admins will see all inventory. Admins can see
only their inventory by clicking the My inventory
button on their inventory page.
Users can’t edit Inventory, Admins can update,delete, and add inventory.
Added Inventory Field Administration to the admin side. Vendor/Type/Model/Fund 3/16/07
Corrected many Bugs from the database migration. 3/12/07
Moved Data to SQL Database from Access database for more security and speed. 3/12/07
ability for administrators to set Access Type – Staff/School/User
Bug Fix: The helpdesk was not unhiding
the room field when middle/high school staff were
creating a new ticket. This
resulted in an error. – Resolved 12-06-06
All lists added
to the List Management tool.
fields were populated in the user database for school level tracking. 12-05-06
New e-mail list
management was added for some staff members. There is a new option on the left in the
menu called List Management. This
function will also be used for the Parent Portal List Management for the middle/high
When starting a
new ticket, the location field is immediately populated with your designated
There are now
new permissions in place that allow the helpdesk administrators designate
school level staff. This allows the
staff member to create new tickets for the school and view the existing open
and closed tickets in the school. This person also has access to modify
existing and new tickets.
ALL UPDATES MUST NOW BE DONE THROUGH THE HELPDESK. REPLIES THROUGH E-MAIL WILL NO LONGER BE
AUTOMATICALLY ADDED TO THE HELPDESK!!!!!!!!! 12-04-06
E-mail Updates not working. Corrected problem with notifications 8-30 9pm
- Mdaemon still will not edit the database because it is
locked by the helpdesk(I am assuming) -- Backend config may correct this. -- ran tests at 9:30pm 8-31.
path is not being set when a user is created with the helpdesk
access is set to 0 pop and 0 imap access. This needs to be changed to both accessible. --
actually changed all to imap only
- If an
admin creates a ticket in their name and closes it, it stays visible in
the open tickets. It also shows up in the closed tickets. Tickets that admins create for other users work fine. --DO NOT
CREATE A TICKET FOR YOURSELF IF YOU ARE AN ADMIN
e-mails for user updated tickets. Added Feature through code not available
with current system. -- wishlist
for POP3 updated Tickets.
problem with tickets created by users that do not exist not showing
properly. Ticket will now just
show “Deleted User” if the user id no longer exists in the
Lost Password Button on Login Page.
If user doesn’t know the password they can’t get it
from their e-mail cause the password is the same.
function has been repaired.
up the interfaces for users and admins for
options that will not be used with the helpdesk. Ie..
Knowledgebase and Calendar and Reports.
WorldClient link to Users and Admins that
automatically logs in to your e-mail from the helpdesk. I am currently looking into what is
involved in going the other direction.. e-mail to helpdesk.
Browser restrictions to the Helpdesk.
IE 5.0 and up
is not sending Newly Created ticket updates to the admins.
- When E-mail update comes in, it is
listing itself as a new ticket in the e-mail update. The update is posted correctly.
Admin New Request, the users are now sorted by login name.
Order Link has been added to the helpdesk menu.
Ink/Disk/Toner orders into the helpdesk for tracking purposes. (foundation was added 11-26 –
see bugs list for details)
- Code needs to be completed for the
Orders Integration. Foundation
is in place.. Mostly error correction and
additional order fields need to be put in place. Ink/Toner were
added, but need to make sure that all of the appropriate printers are
listed and I also need to make sure that I added the Disks to the dropdown
menu. There was a backup
created of all code and database labeled backup11-26 for the
conversion. Also need to make
sure the code is added so that the new fields will show up in the system
generated e-mails that are sent on newticket and
the ticket summary from the welcome page for all users.
the sorting issue on the Users Page for admins.
some help when adding a new user.
Fields will now auto fill after the Fullname
and the Login name have been entered.
the order counts when changing to the next page.
the referrer link from the welcome page.
quick login for staff members—2-10-06
usernames in edit mode—3-6-06
a check in the system for users that may add @dyercs.net to their login
name. The system will auto
strip it upon focus being lost in the username field. – 4-3-06
an error check that doesn’t allow users to have the
@ sign in the username field.
This is of course bypassed if the user had entered @dyercs.net.
the Closed Ticket function for teachers. However the Re-Open ticket button
has been removed. You can only
update open tickets. If the
Technology Staff closes your ticket, you will need to create a new one if
you are having the same problem or a different problem. I realize this has been messed up
for some while and I apologize.
I just today had time to sit down and isolate the problem. – 4-3-06