Updated 08/28/2008

 

Wish list


 


Known Issues/Bugs


·         Admin cannot submit tickets.

·         Edit option does not work in Mozilla type browsers.

·         vbscript added to new ticket area does not work in Mozilla type browsers


Changes/Fixes


Archived Bugs/Changes


·         Bug Fixed -- UserList table needs defaults set for helpdesk user creation. – 3/25/07

·         Corrected some Ticket creation problems.  – New tickets weren’t displaying in the open tickets section due to some default value options not being transferred during database conversion.  These have been corrected.  2 tables not fully corrected(see known issues) – 3/19/2007

·         Added Inventory System to the helpdesk.  When a user clicks My Inventory, they will see the inventory assigned to them by the Technology Staff.  Admins will see all inventory.  Admins can see only their inventory by clicking the My inventory button on their inventory page.  Users can’t edit Inventory, Admins can update,delete, and add inventory. 3/16/07

·         Added Inventory Field Administration to the admin side.  Vendor/Type/Model/Fund 3/16/07

·         Corrected many Bugs from the database migration. 3/12/07

·         Moved Data to SQL Database from Access database for more security and speed. 3/12/07

·         Added the ability for administrators to set Access Type – Staff/School/User

·         Bug Fix:  The helpdesk was not unhiding the room field when middle/high school staff were creating a new ticket.  This resulted in an error. – Resolved 12-06-06

·         All lists added to the List Management tool.  12-05-06

·         New Locations fields were populated in the user database for school level tracking.  12-05-06

·         New e-mail list management was added for some staff members.  There is a new option on the left in the menu called List Management.  This function will also be used for the Parent Portal List Management for the middle/high schools. 12-05-06

·         When starting a new ticket, the location field is immediately populated with your designated location.  12-04-06

·         There are now new permissions in place that allow the helpdesk administrators designate school level staff.  This allows the staff member to create new tickets for the school and view the existing open and closed tickets in the school.  This person also has access to modify existing and new tickets.  Open/Close/Edit   12-04-06

·         ALL UPDATES MUST NOW BE DONE THROUGH THE HELPDESK.  REPLIES THROUGH E-MAIL WILL NO LONGER BE AUTOMATICALLY ADDED TO THE HELPDESK!!!!!!!!!   12-04-06


 

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