Updated 06/14/07

Wish list

Try to add a “Submit Ticket” Link in WorldClient where the user can submit a ticket straight from E-mail and or move back and forth between e-mail
List management tool needs to the ability to change the access level for each list member.

Known Issues/Bugs

Changes/Fixes

Added – Tag Search – Add New function. While searching for a tag, if not found, takes you straight to the add tag function.

Reworked – Search Function. Only 3 fields can be searched now. Adding new fields is possible.

Fixed -- Search Function for admin includes admin tickets in search.

Added – Added some focus and form movement to the code for easier entry and navigation – 06/13/07

Added – Added Some auto fill features for the inventory. – 06/08/07

Changed – Reduced Welcome page statistics to not clutter the screen. – 06/06/07

Bug Fixed -- When Closing a ticket, sometimes it submits an update then closes the ticket resulting in 2 updates instead of one. – 06/06/07

Changed – Inventory now has its own Location/RoomNumber fields instead of being tied to the user. – 06/05/07

Added – Inventory Filter options for Admininistrators – 06/05/07

Added – New Tutorial for Helpdesk v5.x – 4/29/07

Changed – User/Admin menu link orders to better follow the new tutorial. – 4/29/07

Bug Fixed – Admin User Staff Fields – Corrected Int() error. -- 4/29/07

Added – Inventory fields to meet state/local inventory guidelines. This includes Manufacturer/OS/Memory/PurchaseDate/PurchasePrice. Inventory Admin and Inventory has been changed to reflect these new changes/fields. – 4/19/07

Bug Fixed—Inventory would not jump to the last page appropriately when records <=99. –4/19/07

Bug Fixed – Ticket updates that contained large amounts of characters were giving OLE DB Errors -- 4/17/07

Added some older code from the original version of the helpdesk. Code was removed due to some coding issues with the original system. The have been tested and seem to be working with the current code. They will stay in place unless many problems are shown. 3/25/07

Corrected a few problems with the database validation due to the database type change – 3/25/07

Bug Fixed -- Progress and visitorlog tables have some erroneous data causing problems with setting the PK in each field. – 3/25/07

· Bug Fixed -- UserList table needs defaults set for helpdesk user creation. – 3/25/07

· Corrected some Ticket creation problems. – New tickets weren’t displaying in the open tickets section due to some default value options not being transferred during database conversion. These have been corrected. 2 tables not fully corrected(see known issues) – 3/19/2007

· Added Inventory System to the helpdesk. When a user clicks My Inventory, they will see the inventory assigned to them by the Technology Staff. Admins will see all inventory. Admins can see only their inventory by clicking the My inventory button on their inventory page. Users can’t edit Inventory, Admins can update,delete, and add inventory. 3/16/07

· Added Inventory Field Administration to the admin side. Vendor/Type/Model/Fund 3/16/07

· Corrected many Bugs from the database migration. 3/12/07

· Moved Data to SQL Database from Access database for more security and speed. 3/12/07

· Added the ability for administrators to set Access Type – Staff/School/User

· Bug Fix: The helpdesk was not unhiding the room field when middle/high school staff were creating a new ticket. This resulted in an error. – Resolved 12-06-06

· All lists added to the List Management tool. 12-05-06

· New Locations fields were populated in the user database for school level tracking. 12-05-06

· New e-mail list management was added for some staff members. There is a new option on the left in the menu called List Management. This function will also be used for the Parent Portal List Management for the middle/high schools. 12-05-06

· When starting a new ticket, the location field is immediately populated with your designated location. 12-04-06

· There are now new permissions in place that allow the helpdesk administrators designate school level staff. This allows the staff member to create new tickets for the school and view the existing open and closed tickets in the school. This person also has access to modify existing and new tickets. Open/Close/Edit 12-04-06

· ALL UPDATES MUST NOW BE DONE THROUGH THE HELPDESK. REPLIES THROUGH E-MAIL WILL NO LONGER BE AUTOMATICALLY ADDED TO THE HELPDESK!!!!!!!!! 12-04-06

Archived Bugs/Changes

Helpdesk E-mail Updates not working. Corrected problem with notifications 8-30 9pm
Mdaemon still will not edit the database because it is locked by the helpdesk(I am assuming) -- Backend config may correct this. -- ran tests at 9:30pm 8-31.
E-mail path is not being set when a user is created with the helpdesk
Default access is set to 0 pop and 0 imap access. This needs to be changed to both accessible. -- actually changed all to imap only
If an admin creates a ticket in their name and closes it, it stays visible in the open tickets. It also shows up in the closed tickets. Tickets that admins create for other users work fine. --DO NOT CREATE A TICKET FOR YOURSELF IF YOU ARE AN ADMIN
Admin e-mails for user updated tickets. Added Feature through code not available with current system. -- wishlist
Notice for POP3 updated Tickets.
Corrected problem with tickets created by users that do not exist not showing properly. Ticket will now just show “Deleted User” if the user id no longer exists in the database.
Removed Lost Password Button on Login Page. If user doesn’t know the password they can’t get it from their e-mail cause the password is the same.
Search function has been repaired.
Cleaned up the interfaces for users and admins for options that will not be used with the helpdesk. Ie.. Knowledgebase and Calendar and Reports.
Added WorldClient link to Users and Admins that automatically logs in to your e-mail from the helpdesk. I am currently looking into what is involved in going the other direction.. e-mail to helpdesk.
Added Browser restrictions to the Helpdesk. IE 5.0 and up
Helpdesk is not sending Newly Created ticket updates to the admins.
When E-mail update comes in, it is listing itself as a new ticket in the e-mail update. The update is posted correctly.
On Admin New Request, the users are now sorted by login name.
Ink/Disk Order Link has been added to the helpdesk menu.
Integrate Ink/Disk/Toner orders into the helpdesk for tracking purposes. (foundation was added 11-26 – see bugs list for details)
Code needs to be completed for the Orders Integration. Foundation is in place.. Mostly error correction and additional order fields need to be put in place. Ink/Toner were added, but need to make sure that all of the appropriate printers are listed and I also need to make sure that I added the Disks to the dropdown menu. There was a backup created of all code and database labeled backup11-26 for the conversion. Also need to make sure the code is added so that the new fields will show up in the system generated e-mails that are sent on newticket and updateticket sessions.
Removed the ticket summary from the welcome page for all users.
Corrected the sorting issue on the Users Page for admins.
Added some help when adding a new user. Fields will now auto fill after the Fullname and the Login name have been entered.
Corrected the order counts when changing to the next page.
Removed the referrer link from the welcome page.
Added quick login for staff members—2-10-06
Sorted usernames in edit mode—3-6-06
Added a check in the system for users that may add @dyercs.net to their login name. The system will auto strip it upon focus being lost in the username field. – 4-3-06
Added an error check that doesn’t allow users to have the @ sign in the username field. This is of course bypassed if the user had entered @dyercs.net. – 4-3-06
Re-enabled the Closed Ticket function for teachers. However the Re-Open ticket button has been removed. You can only update open tickets. If the Technology Staff closes your ticket, you will need to create a new one if you are having the same problem or a different problem. I realize this has been messed up for some while and I apologize. I just today had time to sit down and isolate the problem. – 4-3-06

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